Shipping policy

We post via Royal Mail 24 or 48 Tracked in the UK (please note these are not a guaranteed service and are subject to Royal Mail terms and conditions). Orders placed by 12 noon will usually be dispatched the same day (Monday - Friday) wherever possible. We aim to keep you informed via email of the progress of your order. If you require an update at any stage though, please do not hesitate to contact us.

Lost Parcel Policy

We cannot accept responsibility for lost parcels as all shoes are posted Royal Mail Tracked in the UK (Airmail overseas) and a certificate of posting & receipt will always be obtained by us.

In the rare event that a parcel does go missing, you will need to file a claim against the post office.

We will, however, be happy to forward all information (receipt /certificate) on request, to the post office, along with all relevant payment details to help with your claim.

We also cannot be held responsible if details of your address entered either on this website or on your PayPal account are out of date which results in a parcel being sent to the wrong address.