Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

A full refund for the cost of the shoes will be issued if they are returned back to us (unfortunately at your cost) within 14 days and in the same condition as when we sent them out.

Shoes returned after this period and/or in worse condition will not qualify for any refund.

If a replacement pair of shoes is required (because the originals did not fit) contact us regarding an exchange. If replacement shoes are a result of a manufacturing fault with the original pair – these will be supplied free of charge.

To start a return, you can contact us at info@vanillajnr.com

You can always contact us for any return questions at info@vanillajnr.com

How to Return an Item

You may return any products you have purchased within 14 days of delivery for any reason (including if you have simply changed your mind). In order to claim a refund, returned goods must be in their original packaging and in the same condition as when dispatched by us.

• Contact us to let us know you’d like to return an item – info@vanillajnr.com
• Return the items by Royal Mail standard post or a reputable courier should you prefer. Please ask for a proof of posting.
• Once we receive the goods in a satisfactory condition, we shall refund the cost of the goods minus the postage charge to the original account charged. Refunds will be paid as soon as possible, usually within 48 hours.
• Customers are liable for the cost of returning shoes back to us.

Please remember to put a copy of your payment or relevant paperwork in with the goods you are returning, so we know who they are from!

Postage costs will only be refunded if the goods received were incorrect, faulty or damaged on receipt, and photographic evidence may be required to support a claim.

We will not refund postage on orders returned “Not Called For” by Royal Mail.

You are responsible for return postage costs so please obtain a proof of posting. If the product is faulty we will refund the cost of postage. The above is in addition to your statutory rights, which remain unaffected, but we shall not be liable to you or any third party for any indirect or consequential loss or damage.

NOTE: There is an administration charge of £4 if the item(s) is received after 14 days but within 28 days of receipt.

If you have made payment by debit or credit card, refunds will generally take 1-2 business days to appear in your account.

If you have made payment through an existing balance on Paypal, refunds will generally take 5-7 business days to appear in your Paypal account.

If you have made payment through a debit or credit card or bank transfer through Paypal, refunds will take up to 30 days to appear in your account.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.